Release Note Agile Provisioning 5.13

What’s New since version 5.5.x 

  •  New site provisioning capabilities

Matrix numbers visualization and suggestion by site
Site variables and site parameters assignation
Bulk provisioning by site
Dynamic selection of sites and ranges
Scopes by sites

  • Microsoft 365 provisioning    

For multi-vendors Cisco + Microsoft 365 / Teams provisioning
Automatic voice activation and number assignation, voice policy management…
Customized integration with direct routing

  • New UCCX skill matrix and monitoring

Supervisor can manage agents of his team
Bulk skill level changes capabilities
Dynamic Assigned Contact Service Queue (CSQ) visualization
State of agents

  • New integration capabilities for automatisation / digitalisation purpose

API and WebServices
New agile orchestrator engine
Actions templates

And over than 100 minor improvements and fixes…