Flexcom for Managed Service Providers
Boost Margins, Reduce Costs, and Expand Service Offerings
Efficient solutions for Managed Service Providers
Managed Service Providers can unlock new revenue streams and deliver
exceptional value by combining multi-vendor UCC provisioning, secure
delegation, advanced dial plan intelligence, comprehensive analytics,
and SBC monitoring into a single platform.
Flexcom’s solutions help MSPs operate more efficiently, improve customer
satisfaction, and differentiate their offerings in a competitive market.
Key Business Outcomes
- Lower Operating Costs
Up to 90% of MACDs can be delegated to customers via
secure, role-based self-service — dramatically reducing
support tickets. - Faster Time-to-Revenue
Zero-touch provisioning and automation accelerate
onboarding and service activation from days to minutes. - Higher Margins
Accurate, automated billing reduces revenue leakage and
can deliver up to 20% monthly savings on billing errors.
- New Value-Added Services
Advanced analytics, SBC insights, and dial plan
intelligence create premium upsell opportunities. - Seamless Multi-Vendor Management
Manage Microsoft Teams, Cisco CUCM, Avaya, Webex
Calling, Zoom, and major SBC vendors (Audiocodes,
Cisco, Ribbon) from one interface.
Provisioning
Centralized, automated provisioning to configure and manage users,
numbers, and services across multiple UC platforms.
Highlights
- Multi-platform provisioning for Teams, CUCM, Webex
Calling, Avaya, Zoom. - Zero-touch, rule-based workflows for onboarding and
service activation. - Automated number assignment during provisioning.
- Integrated support for migrations from legacy systems to
cloud platforms.
Delegation
Secure, role-based self-service portals that give customers
controlled autonomy over their own UCC environments.
Highlights
- Multi-level access with customized permissions.
- Delegation of MACDs, provisioning tasks, and number
assignments. - Real-time visibility into service status, usage, and inventory.
- Reduction of up to 90% of support tickets through customer
empowerment.
Dial Plan Management —
Powerful Intelligence
Advanced intelligence to unify and govern numbering plans across
multiple systems, tenants, and platforms.
Highlights
- Centralized control of number ranges, prefixes, and routing rules.
- Graphical matrix view of all numbers across systems.
- Multi-tenant support.
- Conflict prevention, VIP number reservation, and automated allocation.
- Seamless coexistence between legacy and modern numbering formats.
Analytics for SBCs
(Session Border Controllers)
Converged visibility and KPI reporting across all supported SBC vendors.
Highlights
- Monitoring of usage and peaks with real-time alerts.
- Single analytics tool for Audiocodes, Cisco, Ribbon, and more.
- Multi-tenant data aggregation in one dashboard.
- Integrated billing and detailed call records.
- KPIs including call completion ratio, post-dialling delay, drops,
echo, and latency.
Comprehensive UCC Analytics
- Communication KPIs (adoption, quality, performance).
- Device, number, and license inventory tracking.
- Customizable reports for compliance and SLA monitoring.
The Flexcom Advantage for MSPs
- One Platform, Multiple Solutions
Provisioning, delegation, dial plan intelligence, analytics,
and SBC monitoring in a single tool. - Scalable Licensing
Per-user/per-month model with volume discounts and
revenue-sharing options.
- Faster Deployments
Automated onboarding and migration workflows. - Proven Reliability
Trusted by over 500 customers and 20 global partners.