Data Management
Case Study - Suite
For Telecom Services
Scope of Project
Regulatory Compliance
Migration
Scalability
Operational Efficiency
The Client
Customer Profile
Business Needs
& Challenges
- Organization: Leading Telecom Services provider
- Location: Benelux
- Telephony Platform: 10,000 users across business units, subsidiaries, and local agencies
- Consolidating telecom usage, billing, and inventory data into a single source of truth.
- Managing complex multi-vendor UCC environments with legacy systems and cloud platforms.
- Guaranteeing quality monitoring through detailed KPIs
- Reducing the cost and workload of provisioning and daily MACD operations, while delegating control securely.
- Leveraging its role as both end-customer and Managed Services Provider (MSP) to extend advanced UCC capabilities to its own clients.
Customer Profile
- Organization: Leading Telecom Services provider
- Location: Benelux
- Telephony Platform: 10,000 users across business units, subsidiaries, and local agencies
Business Needs<br>& Challenges
- Consolidating telecom usage, billing, and inventory data into a single source of truth.
- Managing complex multi-vendor UCC environments with legacy systems and cloud platforms.
- Guaranteeing quality monitoring through detailed KPIs
- Reducing the cost and workload of provisioning and daily MACD operations, while delegating control securely.
- Leveraging its role as both end-customer and Managed Services Provider (MSP) to extend advanced UCC capabilities to its own clients.
Internal Use (End-Customer)
- Centralized usage accounting, billing, inventory, and communication KPIs for 10,000 internal users.
- End-to-end lifecycle automation: onboarding, offboarding, provisioning, and delegation, ensuring consistent processes across diverse entities.
- Multi-level access and delegation for different units, subsidiaries, and local agencies, reducing dependency on central IT Deployed across all business domains.
- Deployed across all business domains
MSP Offering
- Enriched the customer’s ICT & telecom service portfolio by integrating advanced Analytics and Provisioning into its managed services.
- Delivered multi-tenant reporting, auditing, and delegation to external clients, improving visibility and service control.
- Added SBC Analytics to monitor and deliver granular KPIs Enabled differentiation in the market, offering value-added communication services beyond standard connectivity.
- Enabled differentiation in the market, offering value-added communication services beyond standard connectivity.
The Impact
By implementing Flexcom Suite, the customer achieved:
Operational Efficiency
95% time savings in provisioning tasks with automated MACDs and zero-touch onboarding
Scalability
A platform able to support 10,000+ internal users across multiple domains and extend services to external clients
Data-Driven Decisions
Real-time SBC and communication KPIs enabled proactive service quality monitoring and performance optimization
Regulatory & Financial Accuracy
Centralized billing and auditing ensured compliance and eliminated costly errors
Dual Value Creation
Benefiting as a final user while also strengthening its MSP portfolio, creating new revenue streams and improving competitiveness
