Data Management
Case Study - Analytics
Transforming Communication
Data into Actionable Insights
Scope of Project
Regulatory Compliance
Cost Optimization
Scalability
The Client
Customer Profile
Business Needs
Challenges
- Organization: European Institution
- Location: Luxembourg
- Telephony Platform: 60,000 fixed and mobile phones across multiple locations
- Centralize telephony data from various providers.
- Provide automatic and on-demand KPIs for mobile fleet management.
- Distinguish between business and private communications.
- Complex telephony management across multiple providers, contracts, and tools.
- Difficulty achieving a unified view of usage, billing, and subscriptions.
- Need for GDPR compliance and secure data handling.
Customer Profile
- Organization: European Institution
- Location: Luxembourg
- Telephony Platform: 60,000 fixed and mobile phones across multiple locations
Business Needs
- Centralize telephony data from various providers.
- Provide automatic and on-demand KPIs for mobile fleet management.
- Distinguish between business and private communications.
Challenges
- Complex telephony management across multiple providers, contracts, and tools.
- Difficulty achieving a unified view of usage, billing, and subscriptions.
- Need for GDPR compliance and secure data handling.
Centralized Telephony
Data Management
- Unified tool for collecting data from 60,000 numbers.
- Native integration with IPBX systems and mobile providers.
- Smart filtering and reporting for comprehensive usage insights.
Regulatory
Compliance & Security
- GDPR-compliant data handling with anonymization and retention policies.
- Role-based access control (RBAC) and audit logs for security.
Scalability &
Future Readiness
- Integration with multiple platforms (e.g., Microsoft collaboration tools).
- Modular design for adaptability to future needs or contracts.
User Access &
Delegation
- Different access levels for administrators, department heads, and end users.
- Auditor role for trend analysis and investigations.
Asset & Inventory
Management
- Real-time tracking of phones, SIM cards, and subscriptions.
- Automated reports on inactive devices or unused resources.
Cost Optimization &
Billing Verification
- Automated cross-checking of invoices with real-time costs.
- Standardized pricing grid for consistent call cost calculations.
- Monthly reports identifying billing discrepancies.
The Impact
Enhanced Visibility
Unified platform for telephony data management.
Improved Cost Efficiency
Reduced billing errors through automation.
Regulatory Compliance
Secure, GDPR-compliant processes.
Operational Efficiency
Lower administrative workload via automation.
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