Flexcom announced today the strengthening of its strategic partnership with DEEP, a major ICT and digital services provider serving customers in Luxembourg and international markets.
The collaboration, which spans several years and includes numerous joint projects, continues to evolve as both companies expand their automation, analytics, and multi-vendor UC capabilities across customers of all sizes.
In 2025, Flexcom recognized DEEP as Partner of the Year, an achievement jointly communicated through both companies’ LinkedIn channels.
Today’s announcement reinforces that recognition and highlights the continuous delivery, project acceleration, and innovation that have followed.
A Partnership built on Consistency, Flexibility and Proven Results
DEEP applies Flexcom solutions across its managed services portfolio as well as in project-based engagements. Within its managed services offer, Flexcom Analytics and Flexcom Agile Provisioning support DEEP with daily synchronized UC asset inventories, SBC monitoring and alerting, controlled delegation and self-service options for customers, automated IMACDs and provisioning workflows, and unified visibility across Cisco, Microsoft Teams and Webex environments.
In parallel, DEEP and Flexcom collaborate on custom developments that address specific operational or regulatory needs. Together, the teams have designed and delivered modules such as SBC reporting for a public financial institution, a dedicated UCCX SAP connector for an airline, contact center reporting for a private bank and tailored UC enhancements for POST and other major customers. This combination of standardized capabilities and targeted developments enables DEEP to support environments ranging from fifty users to several thousand across finance, public institutions, industry, insurance, healthcare and retail.
Strengthening Collaboration Across PLAN, GO and RUN
Flexcom solutions accompany DEEP throughout the full lifecycle of UC operations.
During the PLAN phase, Flexcom establishes reliable baselines, capacity insights and dial plan governance to support accurate planning. In the GO phase, batch provisioning, scheduled activations and consistent templates accelerate multi-site deployments and reduce repetitive steps. During RUN, Flexcom provides real time visibility across UC platforms, continuous SBC analytics, entitlement monitoring and self service capabilities that reduce operational workload.
This comprehensive approach aligns closely with DEEP’s delivery methodology and supports consistent service quality across customers.
Operational Impact and Customer Value
DEEP reports meaningful operational gains across its service portfolio. Automated IMACDs allow service desk teams to perform changes previously handled by senior UC engineers. Daily synchronized inventory strengthens billing accuracy and audit readiness. Batch provisioning and scheduled activation windows make deployments faster and more predictable. Unified visibility across platforms improves governance, while entitlement monitoring prevents misconfigurations and avoids revenue leakage. A simplified and tunable interface enhances customer autonomy and responsiveness.
Flexcom’s agility, collaborative support and ability to deliver customized modules continue to be important contributors to the partnership’s success.
Supporting DORA Operational Requirements
Luxembourg implemented the EU Digital Operational Resilience Act (DORA) under the Law of 1 July 2024, fully effective on 17 January 2025 with the CSSF as supervisory authority.
Although Flexcom solutions are not compliance tools, they enhance operational resilience by maintaining accurate and consolidated UC inventories, ensuring traceable workflows, supporting standardized provisioning processes and providing centralized data for reporting and governance. These capabilities help DEEP’s financial sector’s customers maintain operational accuracy in line with DORA expectations.
New Strategic Requirement: SBC Certificate Governance
The Certificate Authority and Browser Forum is progressively reducing the maximum validity of public SSL and TLS certificates, which will require organizations relying on SBCs to renew certificates more frequently and monitor them more proactively. As renewal cycles become shorter, the risk of service interruption increases without dedicated oversight.
Flexcom Analytics for SBC equips DEEP with the monitoring needed to address this change. It provides continuous visibility of certificate status, proactive alerts ahead of expiry, real time SBC performance analytics and centralized governance across customer environments. This industry-wide evolution reinforces the importance of SBC analytics as a core component of UC operations.
Christophe Baehr, CEO, Flexcom:
“Our partnership with DEEP is built on consistent delivery and mutual trust. Recognizing DEEP as Partner of the Year was a milestone, and the collaboration since then has only reinforced why. Together, we bring greater clarity, automation and flexibility to unified communications management, directly improving customer performance.”
Glenn Van Bost, Head of Telecom DEEP:
“Flexcom shows strong adaptability and agility, which helps us align with our environment. Their automation and analytics stack enhance our managed services and contribute to smoother project deployments. Our ongoing collaboration continues to improve our ability to meet demanding customer expectations.”
