Flexcom for Finance & Banking
Secure. Integrated. Efficient Communication
Management for Financial Institutions
Multi-platform solution tailored
for financial institutions
In finance and banking, secure, compliant, and streamlined communication
is essential. Flexcom offers a centralized, multi-platform solution tailored for
financial institutions — helping you manage global operations, reduce
manual tasks, and ensure control across sites and systems.
Whether replacing legacy tools, simplifying UC provisioning, or improving
service quality at agency level, Flexcom empowers your IT teams and
branches through automation, visibility, and intelligent delegation.
Benefits for Financial Institutions
- Operational Efficiency Across Branches and Agencies
Automate MACDs (Moves, Adds, Changes, Deletes) for
Teams, fixed phones, or mobile — across all your agencies
or international sites. Provisioning becomes zero-touch,
freeing up time for your IT teams. - Decentralized Management with Central Oversight
Enable each agency or branch to manage their own UC
operations — including opening hours, call routing, and
user changes — via an intuitive, role-based self-care portal. - Visibility and Performance Insights
Track and compare KPIs across all agencies: number of
calls, queues, response rates, lost calls, and more —
essential to measuring the quality of customer service.
- Compliance, Audit, and Inventory
Get full traceability of user activity, service activation,
and call flows. Maintain an accurate inventory of
devices, extensions, and licenses — all from a single
dashboard. - End-of-Life Cisco Replacement
Flexcom is a modern, vendor-agnostic alternative to
Cisco Prime Collaboration, ensuring continuity and
support as older systems reach end-of-life.
Key Features Used by
Financial Clients
- Multi-site provisioning for Teams and hybrid telephony
- Self-care portal with multi-level access rights (central IT, agency, local staff)
- MACDs delegation per agency
- Automatic provisioning (zero-touch setup)
- Integration with Active Directory and internal systems
- Real-time inventory of users, numbers, extensions, devices
- Communication KPIs for agencies and users: answered calls,
lost calls, queues, etc. - Per-agency scheduling for messaging and call management (e.g., open/
close hours)
Transform How You Manage
Communication
Flexcom enables banks and financial institutions to
modernize UC operations — securely, efficiently, and
without disrupting existing infrastructure.
Let’s explore how it could support
your teams and agencies.