Flexcom Healthcare & Hospitality
Centralized Communication for Healthcare Providers and Hospitality Services
From hospitals and clinics to long-term care facilities (nursing homes), laboratories, and insurance providers, the healthcare sector depends on secure, integrated, and adaptive communication systems.
Flexcom Healthcare unifies and modernizes communications across this diverse landscape — streamlining operations, reducing IT workload, and adapting to each organization’s specific needs.
Why Healthcare Organizations
Need Smarter Communications
Healthcare environments are inherently complex, with:
- Fragmented legacy systems (PBX, pagers, siloed platforms)
- Mixed IT environments (Cisco, Microsoft Teams, Avaya, Zoom, Webex)
- Strict data compliance (HIPAA, GDPR)
- Dynamic staffing and evolving user roles
- Complex patient journeys and critical service workflows
Whether you manage a hospital network, outpatient clinics, a long-
term care facility, or an insurance organization, the need for unified,
scalable, and secure communications is essential.
What Flexcom Healthcare Delivers
Seamless Integration & Custom Projects
- Connects with hospital and healthcare systems: EMR, EHR, HR, billing, scheduling
- Supports healthcare standards like
HL7 and JCAPS - Custom connectors and integrations can be developed to fit internal tools, proprietary systems, or specific workflows
- Project-based deployment ensures alignment with each organization’s infrastructure
Patient and Member-Centric Service Management
- Personalized telephony tied to individuals—not devices or locations
- Includes IVR-based activation, prepaid credits, real-time billing, and Do Not Disturb options
- Relevant across hospitals, clinics, and long-term care facilities
Real-Time Meta-Directory &
Location Synchronization
- Keeps contact data accurate as
patients or users move between
rooms or departments - Prevents misrouting and improves coordination
Analytics & Emergency Communication Readiness
- Tracks usage across voice,
multimedia, and emergency call
paths - Provides insights for cost
management and service
optimization - Ensures high availability for critical communications
Agile Provisioning for All Healthcare Roles
- Scales to support thousands of users, devices, roles, and numbers
- Supports hybrid infrastructures—
legacy and modern platforms - Suitable for hospitals, laboratories, insurers, and long-term care providers
Delegated Provisioning
& Workflow Automation
- Enables department-level
management with audit controls - Automates onboarding, role assignments, and device provisioning
- Reduces manual errors and IT
workload
Self-Service Tools for Clinics & Departments
- Local managers can update voicemail messages (e.g., holidays, hours, alerts) independently
- Remote access (VPN-supported) allows fast updates without IT involvement
Unified Web Console
- Central platform for managing patient/member and staff communications
- Supports analog, IP, SIP, and mobile endpoints
- Integrates voice, TV, multimedia, and more in one view
Real-World Success: Large University Hospital in Switzerland
- Managed over 50,000 patient stays
with dynamic room transfers - Fully automated patient telephony integrated with billing systems
- Eliminated outdated analog phone cards and manual processes
- Reduced administrative workload for caregivers
- Significantly improved the patient communication experience
Who Benefits from
Flexcom Healthcare?
- Hospitals & Health Networks: unify and streamline
communication at scale - Clinics & Outpatient Centers: gain provisioning autonomy and
improve responsiveness - Long-Term Care Facilities (Nursing Homes): simplify daily
communications and ensure continuity of care - Medical Laboratories: centrally manage user provisioning and
device assignments securely - Insurance Providers: streamline internal provisioning and
integrate with member data systems
Flexcom Healthcare
Adaptable. Secure.
Built for Real Healthcare Needs.
Talk to our experts to explore how Flexcom
Healthcare can adapt to your infrastructure,
workflows, and compliance needs.
Empower your staff.
Delight your guests.
Flexcom Hotel provides a seamless, centralized solution that simplifies
daily operations, enhances staff efficiency, and elevates the guest
experience — without changing your existing systems.
Our solution integrates with hotel’s current Property Management System
(PMS), cloud telephony, and front-office tools to automate processes,
reduce manual tasks, and ensure real-time service delivery.
All data flows directly to your PMS, enabling effortless billing and total
operational visibility.
Why Hotels Choose Flexcom
- Full PMS Integration
All telecom usage, guest services, and charges flow
automatically to the hotel’s PMS — no data re-entry, no
errors. - Real-Time, Automated Operations
From wake-up calls to minibar reporting, staff can manage
tasks instantly from the tools they already use. - Improved Guest Experience
Guests receive personalized services — from call greetings
to voicemail — making every stay feel premium.
- Staff Productivity Boost
Reception and housekeeping streamline their routines
with service activation and status updates directly
through the room phone. - Zero Disruption
Keep your current environment — Flexcom overlays it,
requiring no new workflows or complex training.
What You Can Automate
- Room phone and pay TV activation/deactivation
- Personalized greetings (guest name/language)
- “Do Not Disturb” via room phone
- Individual voicemail for each guest
- Wake-up calls confirmed by PMS
- Real-time room cleaning status (in progress, ready, approved)
- Minibar consumption entry via phone
- Simultaneous call ringing on guest room and mobile
- Auto-billing of all services at checkout
TESTIMONIALS
What Our Customers Say
Get in touch
Delivering exceptional guest experiences starts with smarter communication.
Contact us today to see how Flexcom Hotel simplify operations and elevates every guest stay.