Flexcom Public Sector
Communication management for public organizations
Modernization, automation and
optimization of costs
Flexcom delivers proven communication management and provisioning
solutions for public organizations across multiple verticals — including
central and local government, public defense, universities, public hospitals,
utilities, and publicly owned banks.
The solutions enable modernization of operations, automation of
processes, and optimization of costs, while integrating with existing systems
and maintaining high security standards.
Where Flexcom Solutions Are Applied
Government &
Public Administration
- Use cases
Counting and billing for fixed and
mobile telephony, MACD (Moves,
Adds, Changes, Deletes), delegation to
local teams, and centralized KPI
reporting on users, extensions, and
call queues. - Example
Over 30,000 users across ~15 sites
(fixed telephony) with replacement of
Cisco Prime Collaboration, simplifying
daily operations and generating
significant time savings.
Public Defense
- Use cases
Delegation via self-care portal (multi-
level access, one site manager per
location), MACDs for Microsoft
Teams, large-scale migration from
Alcatel to cloud. - Example
300 sites with delegated provisioning
and management, ensuring
autonomy at each location.
Public Banks
- Use cases
Fixed and mobile billing,
communication quality
measurement, SMS usage
notifications, SAP export, self-care,
integration with ServiceNow for
automated provisioning. - Example
Internal multi-operator billing for
communications and equipment, plus
call statistics for main lines.
Universities
- Use cases
MACDs, multi-level delegation for
departments and centers, zero-touch
provisioning, and integration with
legacy systems during migration to cloud. - Example
Large hybrid environments
combining traditional telephony with
cloud-based platforms for academic
and administrative needs.
Hospitals &
Public Healthcare
- Use cases Unified communication provisioning,
delegation for different sites and
units, and integration with healthcare-
specific systems — without disrupting
operations. - Example Centralized control and visibility for
both clinical and administrative
communications.
Utilities
- Use cases
Centralized billing, performance
monitoring, and delegation to local
offices for both fixed and mobile
infrastructure.
Why Public Sector
Entities Choose Flexcom
- Extensive experience in hybrid environments combining
legacy systems and cloud migrations. - Vendor-agnostic integration with existing telephony, UC, and
IT tools. - Automation and delegation to reduce IT workload and
increase autonomy at local levels. - Customizable deployments adapted to each public entity’s
structure and governance model.
