In our previous article, we explored how visibility and connected data bring clarity to asset and license management —
reducing waste and uncertainty in daily UC operations.

But knowing what you have is only the beginning. The next challenge appears when those assets need to be changed,
reassigned, or retired — the endless cycle of MACDs (Moves, Adds, Changes, Deletes) that every UC team faces.

Every day, IT teams handle dozens or even hundreds of small requests: add a new user, move an extension, change a
phone number, delete an old one. Each looks harmless, but together they can consume more time and attention than
major projects.

MACDs are the invisible routine of Unified Communications management. The more customers, tenants, and platforms
are involved, the heavier and more error-prone this routine becomes.

The cost of manual MACDs

Without centralized visibility, each change must be checked manually:

  • Which numbers are free?
  • Does this user already exist somewhere else?
  • Which prefix or partition should apply?
  • Are routing rules consistent across platforms?

Each answer takes time. When these changes rely on disconnected tools or spreadsheets, human error becomes
inevitable, causing number conflicts, routing failures, and delayed activations.

In multi-tenant or hybrid environments, even a small oversight (like reusing a number or prefix) can disrupt calls across
entire customer sites. Over time, these inefficiencies compound into real business costs.

Dial Plan Management – the core of MACD automation

One of the most time-consuming aspects of MACDs is number assignment and validation. That’s where advanced Dial
Plan Management changes the equation.

A centralized and intelligent interface for all number ranges and routing rules — across platforms such as CUCM,
Microsoft Teams, and Webex Calling — gives IT teams complete oversight and control.

It enables:

  • Graphical matrix views of all numbers across systems and tenants
  • Automatic number assignment and validation during provisioning
  • Real-time conflict prevention to avoid duplicate assignments
  • Prefix and policy management for consistent transformation rules
  • Full support for multi-tenant and hybrid environments
  • Integrated audit history for every change

This unified approach ensures each MACD can be executed confidently, with zero guesswork, no conflicts, and complete
visibility.

From manual MACDs to proactive UC governance

Automation transforms MACDs from a repetitive operational task into a strategic capability. Instead of spending hours
every week on provisioning and validation, IT teams can:

  • Delegate simple MACDs through role-based self-care portals
  • Use rule-based logic to apply consistent routing policies
  • Maintain detailed audit trails for compliance and rollback
  • Accelerate migrations from legacy PBXs to cloud-based UC platforms (Avaya, Alcatel → Teams, CUCM, Webex)

This shift allows organizations to reduce operational load while improving service consistency, speed, and accountability.

Simplify how MACDs are managed across UC environments

MACDs are part of every organization’s daily UC operations and managing them doesn’t have to be complex or time-
consuming. By automating number assignments and unifying dial plan logic across platforms, organizations save
valuable time and improve consistency in their UC environments.

To explore practical ways of streamlining MACDs and UC provisioning, visit the Flexcom Agile Provisioning page or
contact us at insights@flexcom.io.