Flexcom Analytics
Get insights from your collaboration platforms
Powering Smarter Decisions
Across Connected Workplaces
In today’s modern workplace, seamless communication is critical—but
increasingly complex. Organizations are navigating a growing maze of
communication tools, platforms, devices, and locations. Hybrid work, cloud
migrations, mobile users, and legacy systems all add layers of complexity
that make it harder to ensure quality, manage costs, and deliver great
employee experience.
Flexcom Analytics brings clarity to the complexity. Our vendor-agnostic
solution helps IT and business leaders monitor, manage, and optimize their
entire Connected Workplace—from voice and video to mobile and collaboration platforms.
As the modern workplace becomes more connected, businesses
face growing complexity in managing communications across
platforms and devices:
- Lack of Visibility: Siloed platforms make it hard to track
usage and performance. - Service Disruptions: Poor meeting or call quality undermine
productivity and employee experience. - Tool Adoption Gaps: New technologies go underutilized
without usage insight. - Compliance & Security Risks: Undetected anomalies can
lead to fraud or regulatory issues. - Manual Asset & Cost Management: Tracking devices and
allocating expenses is time-consuming.
With Flexcom Analytics you gain real-time insights and full
visibility into every layer of your Connected Workplace
Unified Analytics Across All
Communication Channels
Monitor voice, mobile, video,
collaboration tools, and contact center
performance across vendors and
versions – on prem, cloud or hybrid.
Real-Time Dashboards &
Custom Reports
Access over 40 prebuilt reports or
design dashboards. Flexcom supports
multi-tenant, multi-site, and multi-
currency environments.
Quality & Performance
Monitoring
Ensure excellent service with alerts on
call quality, network health, and device
status.
Fraud Detection &
Compliance Alerts
Spot anomalies like toll fraud,
blacklisted calls, or after-hours activity
in real time.
Session Border Controller
(SBC) Analytics
Track usage peaks, failures, and billing
across any SBC vendor (Audiocodes,
Cisco, Ribbon, etc.). Get unified, multi-
tenant analytics in one view.
Mobile & Asset Lifecycle
Management
Track devices, SIMs, contracts,
subscriptions, and assign costs to
departments for better accountability.
Contact Center
Optimization
Visualize KPIs like answered/lost calls,
queue performance, and agent activity.
Pre-Migration & Legacy
System Visibility
Assess legacy system usage to plan
smarter migrations to cloud (Microsoft
Teams, Webex, Zoom, etc).
Cost Allocation & Telecom
Billing
Automate usage-based billing using Call
Detail Records (CDRs), reduce waste,
and increase financial transparency.
Business Outcomes
Automate
Reports & Alerts
to reduce
manual work
Improved
Service Quality
with proactive
monitoring
Smarter
Decisions through
real-time KPIs
Cost Savings up
to 30% through
better allocation
and visibility
Who Benefits?
- Telecom & Managed Service Providers: Enhance offerings with
built-in analytics - Finance & Insurance: Ensure compliance and optimize resource use
- Public Sector: Monitor costs and performance across agencies
- Healthcare: Streamline operations and patient billing
- Education: Empower digital collaboration
- Utilities & Industry: Manage telecom expenses predictively
- Nonprofits & NGOs: Maximize communication impact on limited
budgets - Consulting Firms: Deliver value with data-driven reports
Bring Clarity to Your
Connected Workplace
Flexcom Analytics gives you the tools to see more,
manage better, and make confident decisions –
powered by real-time insights and automation.
Contact us to get started.
See how Flexcom Analytics has been used in problem solving such as Data Management and Scalability.
Flexcom Analytics
For Microsoft Teams
Turns Microsoft Teams data
into business value
Microsoft Teams has become a cornerstone of the modern Workplace – but
are you seeing the full picture? Flexcom Analytics turns Teams data into
insights that help reduce costs, improve quality, and drive smarter decisions
across your digital ecosystem.
Why It Matters
From missed customer calls to poor quality video meetings, blind spots in
communication cost businesses time, money, and reputation. Flexcom
Analytics closes those gaps by providing deep visibility into how Teams is
used—whether you’re managing 50 users or 50,000.
Top 7 Features for Microsoft Teams
- Unified ReportingConsolidate voice, video, meetings, messaging, auto-
attendant and call queue metrics in one dashboard. - Real-Time Quality MonitoringProactively identify service issues before users complain.
- Custom Alerts, Dashboards & NotificationsFrom fraud detection to compliance risks, stay informed
in real-time. - Asset & license InventoryEliminate inactive endpoints and unused subscriptions.
- Advanced SearchTrack any communication activity in Microsoft Teams
using various lists of criteria (period, communication
duration, video quality, meeting participant, caller
number, Call Queue overflow, recorded call, etc.). - Data HistorySet the retention period of Microsoft Teams
communications to be compliant with your internal and
legal directives. - Automated Billing & Cost AllocationCDRs enable site- or department-level reporting
Flexcom Analytics Is Perfect For
- IT teams seeking centralized oversight of Teams usage
- CIOs focused on Connected Workplace strategy and ROI
- Contact center managers measuring service KPIs
- Finance teams needing accurate communication cost allocation
Standout Benefits
- Identify inefficiencies and user adoption gaps
- Improve end-user experience and service quality
- Meet compliance standards and reduce risk exposure
- Reduce costs by automating the generation of recurring
reporting and KPI’s
Get in touch
and real-time monitoring. Get in touch with our team to explore how tailored analytics can improve
decision-making and optimize communication across your organization.