Flexcom Agile Provisioning
Simplify and Delegate your UCC management
Take Control of Your
Connected Workplace
Managing today’s Connected Workplace means overseeing a dynamic mix
of collaboration tools, voice platforms, and user profiles across multiple
vendors. With platforms like Microsoft Teams, Webex, Zoom, Cisco, Avaya,
Alcatel, and Mitel—spanning on-prem, cloud, and hybrid deployments—IT
teams face growing complexity.
Flexcom Agile Provisioning is built to simplify and accelerate the entire
lifecycle of user provisioning, device setup, number assignment, and service
management — whether it’s routine daily tasks or full-scale migrations
to new platforms.
Smarter Provisioning, Every Step of the Way
Unified Day-to-Day Provisioning
Manage users, devices,
numbers, and services
across multiple platforms
from a single interface —
with consistent templates, automated workflows, and
policy-based control.
Multi-Vendor, Hybrid Platform Support
Easily manage legacy PBX
systems alongside cloud
collaboration tools. Flexcom
supports environments
where platforms like
Microsoft Teams coexist with Cisco, Avaya, or
Alcatel.
Automated Workflows & Delegation
Offload tasks through role-
based delegation and
streamline repetitive work
with workflow automation —
reducing manual errors and
freeing up IT resources.
Full Lifecycle Governance
Maintain visibility and
control at every stage.
Flexcom logs every action,
enforces policies, and
ensures traceability for
audits and compliance.
Accelerate and Simplify Migrations
Migrating to Microsoft Teams or another cloud platform? Flexcom
Agile Provisioning gives you the tools to migrate users and services
from legacy platforms — without disruption or data loss.
Key Migration Capabilities:
- Seamless Transition Support: Migrate users, numbers, and services in
phases—by region, department, or user group—with support for hybrid
coexistence. - Real-Time Hybrid Visibility: See exactly who’s on what platform, what
services they have, and what’s left to migrate. - Customizable Migration Workflows: Define and automate your own
workflows for pre-migration checks, resource cleanup, and validation. - Parallel System Management: Maintain and operate both legacy and
new platforms during migration—without duplicated effort.
Real-World Value: Agile Provisioning in Action
Provisioning at Scale
Onboard hundreds or thousands
of users quickly and consistently across
regions, with standardized templates
and platform-specific logic.
Hybrid Lifecycle Management
Manage Teams Calling for migrated
users while still supporting analog
phones or legacy voice systems — all
from the same console.
Delegation with Control
Enable regional helpdesks or business
units to handle local provisioning needs
— while enforcing global governance
and policies centrally.
Who Benefits?
- Telecom & Managed Service Providers: Automate and delegate MACDs across platforms
- Finance & Insurance: Enforce policies and migrate securely
- Public Sector: Manage users at scale with control
- Healthcare: Onboard and provision across systems
- Education: Empower digital collaboration
- Utilities & Industry: Provision hybrid, distributed sites
- Nonprofits & NGOs: Automate and delegate locally
- Consulting Firms: Deliver fast, scalable migrations
Ready to Provision and
Migrate Smarter?
Flexcom Agile Provisioning helps you master
complexity in your Connected Workplace. Whether
you’re managing daily operations, planning a
migration, or consolidating platforms, we simplify
the process so you stay in control.
See how Flexcom Agile Provisioning has been used in
problem solving and take control of your connected workplace.
Flexcom Agile Provisioning
For Microsoft Teams
Empower the Connected
Workplace — Simply and Securely
As organizations navigate an increasingly dynamic and hybrid business
landscape, Microsoft Teams has become the foundation of modern
workplace collaboration. Integrated into Microsoft 365, Teams enables
seamless, secure communication — anytime, anywhere.
But with rapid adoption comes complexity. Flexcom Agile Provisioning helps
enterprises take control of their Microsoft Teams Phone System —
streamlining user and service management, reducing manual effort, and
ensuring governance across environments.
Simplify and Automate Teams
Phone Management
Flexcom empowers IT teams to manage the full lifecycle of their Teams
Phone environment — from initial provisioning and license assignment
to ongoing optimization, migrations, and daily operations.
With a centralized portal, administrators can:
- Assign users to Azure AD groups
- Configure licenses and voice policies
- Manage Direct Inward Dialing (DID) numbers using an intuitive,
visual interface
For organizations with frequent onboarding/offboarding, Flexcom
integrates with HR and ITSM platforms to automate provisioning and
deprovisioning — delivering a true zero-touch experience for both
users and IT.
Agile Provisioning Key Features
Centralized, Real-Time
Management
- No risk of data desynchronization —
real-time data is pulled directly from
your telephony ecosystem - Hybrid platform support including
direct routing mode like Microsoft
Teams and Cisco UCM, UCCX, and
Webex - Unified dial plan control across
Microsoft Teams and any IPBX on prem
Fast and Flexible
Provisioning
- One-click user onboarding and
modifications - Automated creation of Call Queues
(CQ), Auto Attendants (AA), and
Resource Accounts (RA) - Migration tools for transitioning from legacy UCC platforms (Cisco, Alcatel,
Avaya, Mitel)
Advanced
Administration Tools
- Visual DID management with real-time
matrix-based views - Scheduled changes and automation
with built-in task schedulers - Bulk editing and mass actions for
efficiency - Field-level UI customization (read-only,
hidden, editable fields)
High granularity of
delegation
- Role-Based Access Control (RBAC)
ensures secure, delegated
administration - Even non-technical administrators
can confidently manage Teams
Phone environments through
intuitive interfaces - Data segregation by site, business
unit, or organization - Principle of least privilege (PoLP) for
administration
Compliance and Visibility
- Detailed audit logs for full traceability
- Policy assignment and configuration
drift detection - Comprehensive reporting and
analytics
User-Friendly and
Future-Ready
- Compatible with Microsoft’s licensing
models - Quarterly feature updates installed in
minutes — no downtime, no complexity - No PowerShell scripts needed —
manage everything without technical
barriers
Future-Proof Your Teams Strategy
optimize Microsoft Teams operations while maintaining security and compliance.