The most achieved solution for the Unified Communications control and reporting
Analytics Enterprise provides number of reports, dashboards and indicators for all voice communications. Vendor and version agnostic of the telephony system, the solution gathers information from multi-source, then consolidates all metrics with automatic synchronized meta-directory and calculates call costs according to your own specific rules and contract.
Multi-tenant, multi-site, multi-currency and multi-time zone compatible, the solution adapts to every business and every company size. With its various predefined reports and dashboards, managers, administrators and even end users can access to their summarized telephony usage.
Analytics gathers call and video data quality to provide analysis of Quality of Service / Quality of Experience. It helps to verify and monitor evolution of the telephony quality, to measure the user experience, to troubleshoot the cause of a call quality decrease (for example non compatible codec, network issue, low bandwith…) and to alert administrators in case of major quality issue
Analytics is a solution designed to produce a significant number of indicators, reports, alerts and metrics based upon gathered data in heterogenic fixed and mobile telephony platforms. The solution architecture is specifically intended to gather data from multiple external sources then consolidate with user directory and telephony equipment inventory.
In a recording context environment, the solution is configured to gather call detail records from IPBX, call quality logs from IPBX, device inventory from IPBX, and call metadata from recorder(s). These data sources are deeply analyzed, consolidated and crosschecked to find out inconsistencies between expected and effective recorded calls.
Analytics includes an alert engine able to generate customized alerts based on gathered data. Choose which criteria must be considered as abnormal (for example black-listed destination, non-working hour and week-end activity, too long waiting time, poor call quality, call cost threshold exceeded …) and create your personal alert to be sent by email. Phone misuse, budget exceed or toll fraud can be identified early before critical consequences
Analytics is automatically synchronized with your telephony system and retrieves a full updated inventory of equipment and devices. It gives details about the fix and mobile fleet such as IP Phone status, associated number and associated user, usage… to help managing the telephony inventory.
It reveals for example non-used and unassigned equipment, inactive or unregistered IP Phone, wrong assignation SIM card and mobile device… All changes are historized so that you have a complete overview of the life cycle of an equipment.
As for fixed telephony, Analytics gathers mobile call detail records to provide usage, evolution, tendencies and periodic comparisons. Usage summary and consumption can be sent automatically to supervisors or even to end-users (by mail, by SMS).
The general mobile invoice of a company can be automatically split by department, by cost center, by site. A mobile fleet manager has a full overview of subscription usage and can quickly adapt available voice, messages and data pools to his provider
Analytics provides oriented contact center dashboards and hunt group reports. The aim is to show activity of agents, call queues, teams and calls in real time with dynamic dashboards.
Supervisors can have an easy access to relevant indicators such as service level ratio, agent status (logged, ready, talking…), answered and abandoned call rate, average call waiting time … through customized dashboards and wallboards.
Analytics provides an easy management tool of your patients value-added services (Telephone, TV/Radio, WiFi, etc…) through an innovative and easy to use solution
At the time of admission, the patient receives a phone number and activation code which will follow him throughout his stay, even if he moves within the facility or be re-admitted. These information’s are transmitted to the front office system, allowing patient to be easily located and connected to a call from his family. Patient will also know his phone or TV usage at any time, while the data is automatically sent to the billing system.