Flexcom Analytics solution integrated with Microsoft TEAMS

For almost 20 years, Flexcom Analytics has been a highly successful solution collecting inbound, outbound and internal call data for Unified Communications control and reporting.

The system is installed on your server, allowing you to collect call data directly from all fixed and mobile devices. Once consolidated, customized reports and dashboards can be created and tailored to your needs. Analytics can fetch Microsoft Teams call information from your cloud environment and include it in your reports.

Having the ability to produce in-depth reports on all call information, from the number of conversations your agents have, who called who, to the modalities they use and the performance of those calls (packet loss rate, jitter, latency, MOS), is something essential for organizations.

 

For companies investing more time and focus into the Microsoft Teams experience, the ability to access call detailed information becomes more and more beneficial.

Whether you’re looking for solutions to keep your team compliant or you simply want to improve productivity and efficiency in the workforce, the Call Records capability is essential.

Microsoft Call Records is a graph-based webhook API, that offers access to valuable information about the conversations that teams are managing – it can be used by client and third-party applications.

It gives usage and diagnostic information about the calls (internal and external), online meetings, video conference, group calls and screen sharing that occur within your organization while using Microsoft Teams.

 

Flexcom Analytics solution can now natively integrate with the Microsoft Call Records API, by subscribing to changes using this Microsoft Graph webhook subscription mechanism. It allows Flexcom Analytics to gather Call Detail Records (CDR) from Microsoft Teams and to create near real-time reports from the data, internal call billing, consolidated dashboards and alerts on issues or even specific scenarios such as emergency calls within organizations. This benefit ensures that you can develop insights using real-time data reports.

 

Release Note Agile Provisioning 5.15

  • General improvments

New pickup section available in user page

In sheet “monitoring” of a user edition, a new section containing pickup group(s) associated to the line(s) of the user is now present

Implement a message broadcaster on IpPhones

It is now possible to configure a message to be broadcasted on a list of devices

Apply device template on a device

It is now possible to apply a device template on a existing device (simple and bulk)

Skill monitoring – add filter “agent”

In skill monitoring page, a new filter “agent” is now available

Add “recorded device” and/or “recorded line” filter

A new “recorded” smart filter is now present in device list page. It allow to search devices that are configured to be recorded and / or devices that should be recorded

Add support of several voicemail parameters in edit voicemail page

3 new fields are now available by default in Unity voicemail edition (“After greeting call action”, “Message actions voicemail”, “Message actions Relay address”)

Ability to import Site Variables from CSV import

It is now possible to import all site variables during the site import. The structure of the sample csv file for importing sites refreshes automatically with declared variables

  • Webex teams and webex meeting provisioning

Major changes have been made for webex provisioning.
It is now possible to manage services and hybrid services associated to users within an organization. Session types (containing Cisco meeting features) can be assigned in bulk to users.
New user fields are now handled and displayed : email, avatar, status, license usage
A new filter “Cisco organization” allow you to search users of one or several organization(s)

  • Microsoft 365 provisioning    

Ability to bulk apply microsoft 365 templates

It is now possible to apply a MS365 template on a existing user (simple and bulk)

Agile Provisioning for cloud services

For more than 10 years, the Agile Provisioning solution has simplified and automated the day-to-day administration of your Cisco Unified Communications services. The recurring MACDs (Move Add Change Delete) related to “on premise” and “cloud” services can be delegated to non-specialised teams by site, by function, whilst ensuring maximum security and ensuring regular control of operations.

Proven in all industries, both public and private, the solution natively embeds Microsoft 365 and Cisco webex connectors, ideal for managing multi-vendor environments from a single pane of glass. With powerful customization features, Agile Provisioning quickly adapts to your changing needs and allows you to provision any of your employees UC services either on Cisco or on Microsoft or both. Thus, you will be able to take advantage of the best functionalities from the “2 worlds” whilst maintaining a single, simplified administration tool.

Agile Provisioning fully adapts to your environment, allowing you to manage hybrid environment, composed both of on premise and cloud features.
Agile provisioning is compatible with cloud platform like Cisco UCM Cloud, Cisco Webex and Microsoft 365 / Teams

Here are below some examples of what it is possible to manage easily in a cloud environment :

  • Provision Microsoft E3 licenses and phone system option, assign phone numbers and set call policies
  • Manage Microsoft call queues and auto attendants
  • Grant of remove Cisco Webex meeting features to users, assign rooms, teams, licenses and services
  • Provision any device and IpPhone in a Cisco UCM cloud
 
 
 

The Cisco Unified Communications Manager Cloud (Cisco UCM Cloud) is part of Cisco’s Cloud Calling portfolio powered by Cisco’s collaboration technology – Cisco Unified Communications Manager (Cisco UCM). The service offers voice, video, messaging, meeting, and mobility solutions with the features and benefits of Cisco IP phones, mobile devices, and desktop clients.

Webex is an easy-to-use and secure application for calling, messaging, meeting and working. Hold video conferences with HD video, audio and screen sharing. Get a business phone number and calling system so you can make and receive calls on any device. Connect instantly with team messaging, secure file sharing and whiteboarding.

Microsoft Teams allows you to hold meetings, chat and call, and collaborate from one place. Switch from instant messaging to video conferencing. Securely view, share and co-edit files in real time. Stay organized by keeping notes, documents and calendar in the same location.

Decrease the time you spend managing your UC infrastructure by 85%

The Agile Provisioning solution is designed to simplify changes to your telephony infrastructure. Advanced tools for delegating rights and automating recurring processes, reduce the time and costs associated with daily operations.

Completely integrated into your information system, sensitive management tasks are executed in complete security.

Agile Provisioning can dramatically reduce the complexity and time to deploy Cisco IP phones, together with the full range of collaboration services. As new people are added to your organisation or when changes are needed, it’s essential that users are productive as quickly as possible. Agile Provisioning will ensure your employees are operational in a fraction of the time. In reality, this could reduce the time to deploy from hours to minutes per user.

Collaboration services such as Mobility, Presence and Voice mail can be applied through a single, pain of glass web portal.

Agile is a user-friendly, intuitive tool, meaning that you are not dependent on a network administrator to carry out the work. Less experienced and fewer operations staff, are able to ensure business continuity and drive higher levels of productivity. As Start-up, SMB or large Enterprise, Agile will transform the way you manage the productivity of your organisation and help drive down the cost of IT admin.

Our solution also offers other advantages with its native features :

  • Self-care included with provisioning solution: Allowing employees, by granting them limited rights, to be able to modify certain “secondary” parameters themselves, such as changing their password, setting up call forwarding, modifying their phone’s buttons, activating voice mail, managing the activation of the “Single Number Reach” during office hours.
  • Device model migration : Functionality that allows to save parameters, settings and shortcuts of old phone models to new phone models
  • Device remote control: Allows a support team to take remote control of phones for support purposes
  • UCCX skill monitoring: Agile Provisioning feature that allows call center supervisors to manage the skill level assigned to agents and thus the handling of queues in the call center

  • Job scheduler : Ideal for technical teams, this feature allows you to schedule the execution of certain operations outside of working hours, for example, schedule a phone reboot or apply a security certificate update to the phone. The next day, see if the scheduled tasks were successfully completed with the embedded audit log
  • Hunt pilot number monitoring: Useful for supervisors or managers, this feature allows you to manage your Cisco “Hunt Pilot” call groups in one click. You are no longer dependent on a telephony administrator to assign a user to a call group, simplified drag and drop features allow you to quickly move your users from one group to another and you can change the status of agents.
  • Real time status device: Allows you to see in real time details about the status of your different phones. At a glance you can check if your phones are functional.
  • Advanced search tools like orphan device: Allows you to see at a glance which of your devices are orphaned, or do not match your configuration standards. Quickly locate devices that are not configured for call recording

 

  • Clear user work space: In one click, clean the complete phone environment of a user who leaves the company: free his line, unassign licenses, delete his softphones from the phone platform, delete his voice mailbox.
 
 
 

Delegate and automate Cisco Webex provisioning with Agile Provisioning

The “Cisco Webex control hub” is the native web interface intended to manage cloud based services like messaging, meeting and calling for collaborators of an organization. Access to this management tool is generally restricted to administrators only. There is no possibility neither for a supervisor nor for a local manager to have a dedicated access for customizing only a part of their employees together with a part of services.

For examples, Cisco webex meeting includes a lot of powerful features like:

  • File transferring capabilities
  • Desktop sharing
  • Remote control option
  • Recording activation
  • Whiteboard enabling
  • Remote printing

but it is complicated to easily enable or disable these previous features for some end-users and for some departments within the organization. Generally, in a production environment, the feature is enabled or disabled by default for the entire company to avoid increasing workload for daily changes and to avoid the risk of error.

The agile provisioning solution brings significant added value for Webex provisioning and Webex daily changes. With its intuitive web interface, all powerful webex meeting features can be managed very easily through a unique pane of glass:

  • Have a real time view of Webex meeting license usage by site
  • Grant or remove Webex meeting features to a part of users in one click
  • Assign rooms, teams and Webex licenses
  • Audit Webex changes

With powerful customization features, Agile Provisioning quickly adapts to your changing needs and allows you to provision all or part of your employees’ UC services.

Our Agile Provisioning solution is designed to simplify changes to your telephony infrastructure (cloud and on-premises). Advanced tools for delegating rights and automating recurring processes reduce the time and costs associated with day-to-day operations. Fully integrated with your information system, you can manage administrator profiles and associated rights to delegate without compromising security.

 

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Simplify Microsoft Teams and Unified Communications provisioning

Interface de microsoft Teams pour illustrer l'article Managing Unified Communications solution is hard and requires strong technical knowlegdes because of the important number of administration platforms. It is therefore difficult to perform these operations without specialized technical knowledge.

For example, create a fully working telephony workspace for a user in Microsoft 365 may require :

  •  Some group updates in internal Active Directory
  •  Changes in various Microsoft 365 administration web interfaces (Azure, Teams…) to enable licenses and configure call flows
  •  Execution of technical Microsoft powershell scripts to assign telephone number to the user and giving him calling permission
  •  Creation of routing between existing on premice telephony system and cloud based services

These changes increase the workload to manage Unified Communications and involve a significant risk of error. The complexity is further increased in case of several existing Microsoft “tenants” within the same company.

Granting a limited access to these administration platforms is generally not possible natively and only admin users can perform previous changes.

Our Agile Provisioning solution is designed to simplify changes to your telephony infrastructure. Advanced tools for delegating rights and automating recurring processes reduce the time and costs associated with daily operations. Fully integrated with your information system, you can manage administrator profiles and associated rights, so you can delegate without compromising security.

Proven in all industries, both public and private, the solution natively embeds Microsoft 365 and Teams connectors, ideal for managing multi-vendor environments from a single pane of glass. With powerful customisation features, Agile Provisioning quickly adapts to your changing needs and allows you to migrate all or part of your employees UC services from Cisco to Microsoft at your own pace. Thus, you will be able to take advantage of the best functionalities from the “2 worlds” whilst maintaining a single, simplified administration tool.

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Release Note Agile Provisioning 5.13

What’s New since version 5.5.x 

  •  New site provisioning capabilities

Matrix numbers visualization and suggestion by site
Site variables and site parameters assignation
Bulk provisioning by site
Dynamic selection of sites and ranges
Scopes by sites

  • Microsoft 365 provisioning    

For multi-vendors Cisco + Microsoft 365 / Teams provisioning
Automatic voice activation and number assignation, voice policy management…
Customized integration with direct routing

  • New UCCX skill matrix and monitoring

Supervisor can manage agents of his team
Bulk skill level changes capabilities
Dynamic Assigned Contact Service Queue (CSQ) visualization
State of agents

  • New integration capabilities for automatisation / digitalisation purpose

API and WebServices
New agile orchestrator engine
Actions templates

And over than 100 minor improvements and fixes…

 

Agile Provisioning – Your unique management and migration solution for Cisco-Microsoft

For more than 10 years, the Agile Provisioning solution has simplified and automated the day-to-day administration of your Cisco Unified Communications services. The recurring MACDs (Move Add Change Delete) related to « on premise » and « cloud » services can be delegated to non-specialised teams by site, by function, whilst ensuring maximum security and ensuring regular control of operations.

Proven in all industries, both public and private, the solution natively embeds Microsoft O365 and Teams connectors, ideal for managing multi-vendor environments from a single pane of glass. With powerful customisation features, Agile Provisioning quickly adapts to your changing needs and allows you to migrate all or part of your employees UC services from Cisco to Microsoft at your own pace. Thus, you will be able to take advantage of the best functionalities from the « 2 worlds » whilst maintaining a single, simplified administration tool.

Agile provisioning adapts to your environment and not the other way around!


To learn more about the possibilities of the Agile Provisioning solution